Almost every new business engagement starts online. Some clients find lawyers by searching for a particular type of expertise through a search engine, check out a lawyer’s background and experience, then initiate a conversation that leads to an engagement. More often, a prospective client learns of a lawyer offline – through referral, word of mouth, or meeting the lawyer while networking – and then proceeds to look up the lawyer’s credentials online. Either way, before moving forward with an engagement, a prospective client is going to spend time researching the lawyer’s website biography, LinkedIn profile, and other publicly available information on the Internet. Therefore, it’s incumbent upon a lawyer who hopes to develop more business to spend more time auditing and enhancing his or her own online presence. As we move into the new year, here are 13 ways lawyers can build personal brands online.
3 Simple Steps to Transform Your Law Firm Website into a Lead Generation Machine
Is your law firm website getting “reads” or is it getting leads? Many law firms resign themselves to the idea that a website is only an online brochure – a place for visitors to view practice area descriptions and professional biographies. This is misguided. While lead generation has not traditionally been a priority for most professional services websites, failing to optimize and integrate a site as a part of a firm’s holistic business development initiatives is a big mistake.
Law firms are paying tens and sometimes hundreds of thousands of dollars to design and develop new websites, and investing even more to drive traffic to the site via spending on advertising, events and content marketing. Despite these investments, most law firm websites are doing little to nothing to capture the traffic and convert it into new business. Is your website passively displaying information, or is it serving as an inbound lead generation machine? If your website isn’t playing an integral role in generating and nurturing new business leads, then I have both bad news and good news for you.
The bad news: You’re missing out on a huge opportunity. Your law firm website is the hub of your marketing. If it’s not generating leads it’s not doing its job.
The good news: While there may be many things you could and should be doing to improve your website (for example, reducing the amount of copy on your website, and rewriting copy so that it is much more client-focused), there are three relatively simple steps you can take to dramatically improve your website’s lead-generating potential.
10 Things Successful People do in the Morning (Hint: It’s not what you may think)
Are You Being Distracted Into Mediocrity?
As a busy lawyer, your time and attention are your most valuable assets that you must jealously and vigilantly guard. If you want to be great, minimize distractions as much as possible. Top performers, throughout history and across domains, have worked hard to minimize distractions in order to focus on their most important work.
J.J. Watt is a defensive end for the NFL’s Houston Texans, and is one of the league’s top players. He’s so good that he’s typically part of the conversation when analysts debate the greatest defensive players of all time. Watt’s 2014 season was particularly noteworthy. Despite frequently being double-teamed by offensive players trying to block him, he racked up 20.5 quarterback sacks, which ranks in the top 10 in the league for most sacks in a season (he also had 20.5 sacks in 2012). He even scored five touchdowns in 2014, which is a level of production that most running backs and wide receivers would be happy with. Beyond his remarkable on-field success, Watt had even more to celebrate in 2014. At the beginning of the season he signed a $100 million contract with the Texans, which was at the time a record deal for a defensive player.
Cultivate Outside Interests to be a More Interesting and Productive Lawyer
I’m working on a new book (launching in April!) that is meant to address some of the common challenges that young lawyers face when getting started in their careers and prescribes a formula for success. To create the formula, I spoke to scores of successful senior lawyers at firms across the country to get their opinions on what it takes to build a successful legal career. One of the most surprising results from my research was the number of attorneys who placed high importance on the need for young lawyers to cultivate outside interests.
This surprised me at first, but after giving it more thought it makes perfect sense. The practice of law can be all consuming if you let it. I know this from my own experience.
Early in my career I worked a lot (even by busy lawyer standards), thought about work all the time, and checked my Blackberry (yes, I’m that old) incessentantly. The blinking red light on my Blackberry indicating a new message in my inbox was my personal Pavlov’s bell.
A Churchillian Approach to Personal Branding for Lawyers
Winston Churchill once said, “History will be kind to me for I intend to write it.” There’s no doubt that Churchill left an indelible mark on history. While we think of Churchill for his wartime leadership, his experience holds many lessons related to personal branding for lawyers as well.
Churchill was on the outside looking in when it came to the political power structure in Great Britain in the 1930s. Mired in intra-party squabbles with former political allies, Churchill was left out when a new government was formed in 1931. By mid-decade, as he was entering his 60s, Churchill was widely perceived to be all washed up, exiled to the political wilderness. Churchill biographer Robert Rhodes James, writes: “By the end of 1933 Churchill was widely regarded as a failed politician, in whom no real trust could be reasonably placed; by June 1935, these opinions had been fortified further.”
But as we now know, Churchill was not done; far from it, in fact. By 1939 he was appointed to a cabinet position within the government, and in 1940 he became prime minister. It was an amazing turnaround from political outsider to the heights of power.
So how did Churchill engineer this amazing feat?
Want to Get More Done? Think Big and Act Small
Lawyers work hard. It’s what they do.
The good news is that hard work can be deeply satisfying. It feels good to do a job well done. Accomplishment gives us meaning. Hopefully this resonates, because it’s a feeling you’ve experienced before. But it’s not just me making this assertion about the connection between hard work and happiness – academic research backs it up.
In the early 1980s, well known psychologist Mihaly Csikszentmihalyi conducted a series of studies meant to understand the psychological impact of common behaviors we engage in every day. One of the major insights of his work was to show that depth generates meaning. He found that people are actually happier doing deep work than they are relaxing. Based on his findings he concluded: “The best moments usually occur when a person’s body or mind is stretched to its limits in a voluntary effort to accomplish something difficult or worthwhile.” Csikszentmihalyi popularized the term “flow state” that is used to describe the effortless feeling experienced by high achievers – from authors to athletes – operating at peak performance during periods of hard work.
It’s called “hard” work for a reason. Any time you’re trying to learn a new skill, or attempting to build something worthwhile, it’s hard. Most of us start enjoying something only after we get good at it. And it takes practice and hard work to get good. Take playing the guitar, for example. Practicing guitar is painful (physically and emotionally) and frustrating for several months until enough work has been put in to build up calluses and learn the basics. Once someone earns their calluses and their skills improve, however, guitar starts to become fun and satisfying. Resilience is built up during the painful periods of any worthy endeavor, and serves as a bridge to the other side. If you want to do something that’s satisfying, most times you have to do it when it’s not.
8 Life-Changing Quotes from Inspirational Authors
When I read a book, I’ll remember the broad strokes of the story or, in the case of non-fiction, the main thrust of the message. But it’s rare that I’ll remember the details of a minor character, or the intricacies of a professional development sequence.
Every so often, however, I’ll come across a book passage that makes me sit up straighter in my chair, grab my highlighter, and “dog ear” the page. It’s a message so powerful that it stays with me long after I’ve finished the book. It’s profound and remarkable when it happens. And it only seems to occur when the circumstances are right: which is when a powerful message reaches you at a time in your life when you’re ready to receive it.
This is not a post about legal marketing or attorney business development in the purest sense. It’s more a message about how to draw inspiration, grow, and prosper as people and professionals from the world around us. I, for one, find that it’s often how you spend your time outside of work that dictates how successful you become at work. And there are few more beneficial activities than reading great books.
How Lawyers Should Use Social Media (Hint: Very Sparingly)
I’m going to keep this short, because I want to you to be able to get back to what really matters – your work – as quickly as possible after consuming this concise, important message: Lawyers should use social media as little as possible, and the time they do spend on social networks should be very purposeful and intentional.
Here’s why:
First, social media platforms are engineered to be addictive. Facebook, LinkedIn, Instagram and other social media platforms grow and get paid based on how many people use their platforms and for how long. These companies compete in what’s called the “attention economy” and, as Seth Godin (who famously eschews most social media) explains, we are the products these companies sell. They round up our attention, and sell it to advertisers. Accordingly, it’s not surprising that social media platforms are engineered to be as addictive as possible. And it’s working. Facebook’s head of marketing recently discussed in a speech that the average millennial checks his or her phone 157 times daily. That’s insane, because…
Three Things Law Firm Websites Should Focus On (But Most Don’t)
Most mid-size to large law firm websites cost tens, and often hundreds, of thousands of dollars. They take anywhere from 6 to 18 months to design, develop and launch. On top of the financial investment, huge amounts of internal hours and resources are devoted to most law firm website projects.
And for what?
Other than temporary, fleeting spikes in website traffic following the launch of a new site (often driven by email marketing and PR investments), can most firms point to any meaningful metrics that justify the massive investments made in their websites? In my experience, and in countless conversations with frustrated in-house marketing professionals, the answer is no. Even in situations where increases in traffic are sustained, more visitors rarely turn into more clients.
That’s a big problem. Because, after all, shouldn’t the objective of a law firm website be to drive new business and revenue? Of course it should.